New SAP C_C4H56I_34 Test Materials & C_C4H56I_34 Latest Exam Guide

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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 2	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 3	Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 4	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 5	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 6	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 7	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

>> New SAP C_C4H56I_34 Test Materials <<

Quiz SAP - Trustable C_C4H56I_34 - New SAP Certified Application Associate - SAP Service Cloud Version 2 Test Materials

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

A. Service orders
B. Cases
C. Maintenance plan
D. Registered products

Answer: B,D

Explanation:
The Entities facet of the Customer Hub screen can display the following objects: Cases, Registered Products, Installed Bases, and Service Contracts. These objects are related to the customer and can provide useful information for service agents. Cases are requests for support that contain details about the customer issue and the resolution process. Registered Products are items that the customer has purchased or registered with the company. Installed Bases are collections of registered products that are installed at a specific location. Service Contracts are agreements that define the terms and conditions of the service delivery for the customer. References = Creating a Case Type, Explaining the Support for the Customer Service Process

NEW QUESTION # 33
What can the categories in the service catalogue be used for? Note: There are 3 correct answers to this question.

A. To control the validity of the service catalogue
B. Business role assignment
C. A filter option for the case summary
D. Service level determination
E. Case responsibility determination

Answer: A,C,E

NEW QUESTION # 34
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

A. Case type
B. Installed base
C. Subject
D. Status

Answer: A,C

NEW QUESTION # 35
How can you trigger an event notification based on a specific condition?

A. Configure event management
B. Configure integration setting
C. Implement SDK logic
D. Configure autoflow

Answer: C

Explanation:
Triggering an event notification based on a specific condition in SAP Service Cloud Version 2 typically involves implementing custom logic through the Software Development Kit (SDK). This approach allows for the creation of tailored functionalities that can respond to very specific conditions or criteria within the system.
By utilizing the SDK, developers can write scripts or programs that monitor certain conditions or events within the Service Cloud environment and trigger notifications accordingly. This method provides a flexibleand powerful means to extend the standard capabilities of SAP Service Cloud to meet unique business requirements

NEW QUESTION # 36
When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

A. Conditions can be based on extension fields.
B. Auto flow rules must be assigned to the business role
C. Too many rules affect system performance.
D. Optimization from the back end is done automatically when too many auto flow rules exist.
E. Conditions can be based on standard fields.

Answer: A,C,E

NEW QUESTION # 37
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NEW SAP C_C4H56I_34 TEST MATERIALS & C_C4H56I_34 LATEST EXAM GUIDE

New SAP C_C4H56I_34 Test Materials & C_C4H56I_34 Latest Exam Guide